1. Keep a tight rein on your tongue
How you say something counts for far more than what you say. How many times have you been chastised on the job by your supervisor, and you walked away angry because of the tone of voice used? When confronted with a difficult situation, always say less than you think. Curbing your tongue in a stressful situation will be more likely to create fewer stressful situations because how you handle yourself in a crisis will give others confidence in you and in their ability to bring problems and issues to your attention.
给自己的嘴巴安上一把锁，不要试图讲出全部的想法。培养低调和富有感染力的言谈。说话的方式比内容更为重要。
2. Be careful what you promise to others
If you intend to make promises, you had better be prepared to keep them, no matter what the cost. The easiest way to lose the respect of others is by guaranteeing things that you are either unable or unwilling to deliver. When you tell someone that you intend to do something, it is your responsibility to see to it that you follow through. Others will note an irresponsible attitude and be wary of approaching you on any level in the future if you continually break your promises.
少作承诺，并保证它们的信誉。一旦作出承诺，无论付出多大代价都要履行。
3. Be kind and encouraging to others
Never let an opportunity to show kindness or encouragement to others to pass you by. Praise good work, regardless of who did it. Sometimes you can turn even the most hardened of your fellow workers into real softies once they realize that you are not afraid to compliment them or give encouraging words, despite how they may perceive you ordinarily. At the same time, when giving criticism, do it helpfully and gently, never spitefully. Show concern for another's feelings and well being. You will benefit greatly from even the smallest kindness shown.
永远不要错过赞赏和鼓励别人的机会。不论是谁做的漂亮的工作，都给予称赞。如果需要提出意见，请以一种帮助的态度，而不是鄙夷的态度。
4. Take an interest in other people
Learn about others' interests, their homes and families, and even their problems. Gaining the confidence of fellow workers is made much easier when you demonstrate that you have a caring attitude. When others are joyful, rejoice with them; when troubled or in mourning, be sympathetic. Let everyone with whom you have contact, no matter how humble, realize that you regard them as people of importance.
关心别人的需要、工作、家庭和家人。与快乐的人一起快乐；与悲伤的人一起悲伤。让每一个与你交往的人，不论多么卑微，都能感觉到你对他的重视。
5. Be cheerful
We all carry a load of some sort, and although the old saying "misery loves company" is still widely held up as truth, keep in mind that making others miserable is truly a disservice. Don't dwell on your minor aches and pains and small disappointments. Maintaining a cheerful attitude at all times will not only make others more comfortable in your presence, but you will feel better as well.
做一个快乐的人。不要将自己不足一提的伤痛和失望传染给了周围的人。请记住，每个人都承担着某些压力。
6. Keep an open mind
Don't let yourself get into arguments. Discuss things with people rather than argue. Being disagreeable is likely to put others off; they will much prefer to deal with those who have a calm and reasoned approach. When confronted with a situation that you either disapprove of, or dislike, keep this in mind: it is the mark of a superior mind that can disagree without being disagreeable.
保持开放的心态。讨论但不要争论，不同意但不愤岔，是伟大心灵的标志。
7. Be mindful of only your own vices and virtues
Refuse to discuss others' vices or problems. Don't allow gossip to rule your life. Tearing down another to prop yourself up is an extraordinary waste of time; furthermore, it can be very destructive. Especially in the workplace, morale is vitally important. When we lift our voices against others, we open ourselves to the thought, "I wonder what they say about me behind my back!"
让你的美德自己来说话。拒绝谈论别人的短处，不要传播谣言。这些将浪费你宝贵的时间，并会极大地破坏你的人际关系。
8. Be careful of others' feelings
Humor at another's expense is rarely worth the trouble. Not only that, the hurt and pain felt by that person will often come when least expected. Take into account another person's feelings before you poke fun. Things said in jest are often the sharpest barbs to be felt.
谨慎地对待别人的情感。揶揄和幽默并不值得以伤害别人为代价，尤其当你认为可能性很小的时候。
9. Pay no attention to what others say about you
Remember, the person making snide or rude comments about you may not be well informed. Live in such a way that what is said about you cannot be taken to heart. Let your own actions determine how others see you, and that they will not believe the negative things said.
无需担心关于你的流言。请记住，散播流言的人并非世界上最准确的报道员。以不变应万变。紧张不安加上坏心眼一般是背后议人是非的原因。
10. Don't worry about credit which is due you
Do your best. It's the best you can do. Concerning yourself about how much credit you receive will only burden you with more stress. Let others see your work ethic, and you will be able to take pride and pleasure in a job well done.
别太着急属于自己的信誉。将你自己做到最好，并要有耐心。忘记你自己，让别人来“记住”你。这样的成功更令人愉悦。
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